Our Infostat Patient Appointment Reminder System is a fully automated system that sends out SMS reminders before an appointment is due. Infostat automatically sends SMS/Email reminders to NHS patients using data taken from the booking systems you have installed. This means no extra work or cost to you as it uses the NHSmail service which is free for NHS organisations.
It reduces costs, avoids clinic over booking, enables effective clinic management, increases productivity and is an effective and efficient way of communicating with patients.
It’s features include a fully self-administrable secure web interface which will manage all aspects of the application including clinics, messages, reminder settings, etc all from a secure web application.
It’s easy customisation of the message templates allows for effective management of reminder and cancellation messages of different clinics. An audit trail of all the messages sent is stored in the system and can be easily accessed from the reports section.
A premium service is also available which includes patient text back option.
In terms of cost and waiting times DNAs have an enormous impact on the healthcare system adding significant delays along the patient pathway. You may already have systems in place to counteract some of the disruption caused by DNAs such as overbooking slots, but by using our patient appointment reminder system it will save you time and effort. It is important for all patients within the NHS to receive their appointments in the shortest possible time. Appointment capacity is generally managed to a maximum to accommodate as many patients as possible. However, recent statistics show that over six million patients fail to attend their NHS appointments, wasting 8% of the services entire capacity. This was either due to forgetting the date or by not making those aware that need to be, that the appointment is no longer needed.
